Healthcare Hospitality You Can Measure
Patient Experience Matters. So Does Performance.
HealthPark combines patient-centered hospitality with measurable operational data, giving healthcare leaders greater visibility into patient satisfaction, utilization, staffing, productivity, and cost.
From real-time patient feedback to vehicle volumes and retrieval performance, we measure the information that helps healthcare organizations understand how their program is performing.
$125,000Annual Labor Efficiency Savings
26.7%Annual Reduction in Total Costs
11.7%Annual Increase in Productivity
97.2%Patients Likely to Recommend HealthPark
Results That Support the Business Case
$125,000Annual Labor Efficiency Savings 26.7%Annual Reduction in Total Costs 11.7%Annual Increase in Productivity 97.2%Patients Likely to Recommend HealthPark to Friends and Family
Results reflect specific HealthPark client programs and may vary by facility, program scope, and operating environment.
We Measure What Matters
The goal is simple: measure performance, identify opportunities, and continuously improve the experience.
Patient Satisfaction
Understand the patient and visitor experience through satisfaction ratings, comments, and direct feedback collected at the point of service.
Vehicle Volume & Utilization
Track vehicles by entrance, daily and weekly volumes, peak periods, utilization trends, and volume averages.
Retrieval Performance
Monitor vehicle retrieval times to understand service efficiency and identify opportunities to improve the departure experience.
Staffing Efficiency
Compare staffing levels with actual vehicle volumes, operating hours, peak periods, and service demand.
Cost & Productivity
Evaluate labor efficiency, operating costs, productivity, and other program-specific performance indicators.
Every Voice Matters
Patient Feedback at the Point of Service
Numbers tell part of the story. Patients and visitors tell the rest.
HealthPark provides multiple ways for patients and visitors to share their experience directly with our team.
QR Code Surveys
QR codes are displayed on every HealthPark valet podium, giving patients and visitors a quick way to provide feedback directly from their phone.
Comment Cards
Traditional comment cards provide another convenient option for patients and visitors who prefer to share feedback in writing.
Satisfaction Reporting
HealthPark reviews satisfaction scores, survey responses, comments, and feedback trends to understand how patients and visitors experience the service.
Continuous Improvement
Patient feedback is reviewed alongside operational KPIs to identify service trends, recognize positive performance, and address opportunities for improvement.
From Data to Better Decisions
HealthPark uses operational data and patient feedback to help healthcare organizations make informed decisions.
1 - Patient Feedback
Understand what patients and visitors are experiencing.
2 - Operational Data
Measure vehicle volumes, retrieval performance, utilization, staffing, and service demand.
3 - Identify Trends
See changing demand, peak periods, and opportunities for improvement.
4 - Adjust the Program
Use insights to inform staffing, operating hours, training, and service recommendations.
5 - Measure Again
Continue monitoring performance and the impact of operational changes.
What Healthcare Leaders Say
HealthPark reduced our patients' appointment cancellations by 34%.
John Hennelly, VP, Ancillary Services
Valet parking continues to be an important factor in ensuring our high level of patient satisfaction. HealthPark is very proactive in serving the needs of our hospital and guests.
Allen Jensen, AVP Facilities, St. Joseph Hospital
In my experience, it is quite rare that such services create the level of excitement and positive feedback that HealthPark has generated.
James Woodward, President & CEO
