The Beryl Institute

The Beryl Institute

September 24, 2012

The Beryl Institute Roundtable.

We attended the Beryl Institute regional roundtable meeting in Chicago last week. Since we always focus on creating a positive first and last impression for patients and guests, it was very important and insightful for us to listen to the most recent developments from the clinical perspective of improving the patient experience.

While we heard many challenges internal to hospitals, there were two in particular that we feel that we impact:

1. “Driving a foundation of accountability to support patient experience efforts remains a work in progress.”

2. “Organizations continue to focus on strong service culture as a cornerstone of patient experience success.”

We find these to be true at HealthPark, as we continually strive to improve our patient-centered service approach. Through rigorous hiring standards, HealthPark University, hospital satisfaction and patient satisfaction surveys, as a well as mystery guest shoppers, we ensure that our team members continue to “wow” patients, guests and hospital employees on an on-going basis.

 If you would like to learn more about how we can support your vision of the patient experience, please contact us at