Our patient-centric valet parking technology helps to meet your patients’ expectations of an end-to-end connected healthcare experience. Our digital tools support hospitals’ and healthcare systems’ “direct-to-patient” initiatives and are an invaluable asset for greater engagement and a better patient experience.
Patients receive text for ticket and payment
Patients simply provide their phone number for a paperless, digital valet ticket. Patients also receive a text with your designated location number to activate contact-free payment.
Patients text for car retrieval
We further automate our valet process by encouraging your patients to request the pick-up of their cars while they are still inside your facility. With our text-to-retrieve option, patients simply send us a text message or call our interactive voice request system to request the retrieval of their car. Upon being notified, our attendants begin the process to retrieve their car.
Car is staged for departure
When patients are ready to leave, their car is waiting for them. They avoid standing outside in the elements, whether there’s a snowstorm or a heatwave.
Patients receive satisfaction survey
Your patients receive an automated smartphone-based satisfaction survey via text. We immediately review this real-time feedback and make any necessary service adjustments to ensure high levels of satisfaction. The survey results are sent to you on a daily, weekly, monthly, and year-to-date basis.
Healthcare executives receive car volume and satisfaction reports
Patient Satisfaction Reports—We collect customer feedback, mine the data for insights, and then utilize that knowledge to better engage with patients and perfect their valet experience. These reports provide you with data regarding scores and comments, as well as survey completion and car retrieval rates.
Car Volume Reports—We compile the scanned valet ticket data detailing the number of patients using valet parking at your facility. Utilization trends are monitored and those statistics drive our operational improvements. These reports provide you with data charting cars parked per day and week for your entrances, volume averages, and the attendants’ names who operated each car.
All reports are delivered to you on a daily, weekly, monthly, and year-to-date basis.
Patients Receive Text For Ticket and Payment
Provides a time-saving, seamless, and contact-free experience
Helps to ensure physical distancing and a safer, more sanitary interaction
Patients Text For Car Retrieval
Further reduces vehicle retrieval time
Helps to increase utilization of valet
Positively impacts patient satisfaction
Car Is Staged For Departure
Patients can immediately depart
Vehicle is already cooled off or warmed up in inclement weather
Patients Receive Satisfaction Survey
More accurate consumer-facing assessment of your valet parking program
Actionable data allows for continuous proactive improvement
Real-time analytics drive a better experience
Healthcare Executives Receive Car Volume And Satisfaction Reports
For hospitals requiring fee-based valet parking, our smartphone-based SaaS application offers credit card swiping for superior revenue control. Rather than cash transactions, our seamless mobile payment option is quicker for patients and compliant with Payment Card Industry-Data Security Standards (PCI-DSS).
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“In my experience, it is quite rare that such services create the level of excitement and positive feedback that HealthPark has generated.”
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JAMES WOODWARD PRESIDENT & CEO
Reduce your costs with our high-performing Valet Parking and Support Solutions. How?
1. Schedule a quick 20-minute assessment now
2. We’ll discuss your operational needs and challenges
3. You’ll receive a proposal
It’s simple. It’s efficient. It’s our first interaction.
We go above and beyond for your patients and employees.
Let us handle valet parking and support services for your healthcare facility.