Posts Tagged ‘valet’


Tuesday, September 29th, 2020

The reasons for visiting your healthcare facility—ranging from the birth of a child or a sprained ankle to heart surgery or cancer treatment—require a compassionate, helpful, and caring valet parking experience. HealthPark understands that we are only as good as our people. We hire the most caring, friendly, and solution-oriented attendants with a passion for service. We train our employees to deliver professional, safe, and efficient service that complies with healthcare regulations.

With over 80 healthcare clients, we have perfected our hiring, training, and operational approach. This allows us to deliver a service that helps your patients ease into an environment that can, at times, be worrying and stressful while also keeping your costs as low as possible.

Labor is a critical component and accounts for 82 percent of our valet parking program costs. We pay our valet parking attendants above minimum wage rates. An underpaid valet parking staff only endangers a positive first impression and the brand reputation of your hospital. HealthPark ensures a high-quality valet parking service featuring engaging and helpful attendants with minimal turnover by paying our hourly staff a fair and competitive market-rate wage.

Our fair wages, hiring process, and employee training account for our labor costs. This investment, along with maintaining our fringe rates at 27 percent, allows us to keep other costs at a minimum—operating our valet parking programs at maximum efficiency.

Our extensive background check and hiring process ensures that we will have the most qualified employees while maintaining a safe and secure valet parking operation at your healthcare facility.

We also take great care to determine the exact number of total valet attendants for your valet parking operation—ensuring the necessary coverage for absences, turnover, and vacations—while fulfilling your contract requirements.

All HealthPark regional managers, site managers, and valet attendants attend HealthPark University—our comprehensive training program for providing a professional and courteous valet parking experience for your hospital. Our program includes:
• Patient Experience Training
• The Beryl Institute Patient Experience Leadership Courses
• Healthcare Compliance Training
• Vehicle and Driving Safety Training

HealthPark’s fixed-price contracts, with no hidden or pass-through costs, provide you with a clear financial assurance for your organization’s operating budget.

Our daily, weekly, and monthly vehicle volume reports provide clarity of our operational efficiency while encouraging the monitoring and accountability of our valet parking program—so that your organization is confident in HealthPark’s performance and commitment.

HealthPark is solely dedicated to valet parking programs, non-emergency medical transportation, and hospital employee shuttle services for hospital and clinics. HealthPark is your most dependable and cost-effective valet parking partner who truly understands the environment and unique needs of a healthcare facility.

For more information about our customized valet parking programs, please contact us at

How Hospitality Within Healthcare is Adapting

Wednesday, September 9th, 2020

The intersection of the fields of hospitality and healthcare continue to merge in 2020. Enhancing the patient experience is often one of the most sought-after initiatives and goals of providers, hospitals, and healthcare systems today. Improving the patient experience, especially during COVID-19, is constantly being addressed, changed, and improved.

Hospitality within the healthcare sector is even more important with new protocols being put in place due to COVID-19 to help safeguard healthcare facilities, staff, and patients.  Hospitals consider hospitality as a major part of their progress in this competitive world. The hospital and hospitality relationship play a major part in winning over new customers and retaining the old ones.

Healthcare hospitality has had to adapt to the changes brought on by COVID-19. New guidelines are being followed by valet parking programs, entrance and access monitors, greeters and information attendants, non-emergency medical transportation, and other healthcare services to ensure a caring and safe environment for patients while maintaining pre-COVID-19 hospitality standards.

HealthPark strives to provide a warm and friendly welcome by our valet attendants following your facility’s COVID-19 safety plan and put distance between ourselves and others as best as we can when interacting with your patients and guests. We offer a caring consumer-oriented experience and help to improve patient retention while practicing strict adherence to recommended CDC protocols.

In support of your current COVID-19 and post-pandemic strategies, HealthParkSAFE is practiced by our employees to provide a welcoming environment while helping to keep your staff and patients safe and healthy.



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